Masters of the Universe Ultimates Pre-Order FAQ
Question: Where are my Masters of the Universe Ultimates and when will I get them?
As we explained before and during the pre-sale, the MOTUC Ultimates are a made to order release and due to arrive and ship in the Spring once production is completed.
Question: Will Super7 be offering previous MOTU Matty Collector stock?
No. Super7 is not involved with any previous MOTU Matty Collector stock. We also cannot help with previous orders.
Question: Will the MOTUC Ultimates be available in the future?The Ultimates are a made to order release. Any inventory that might remain after orders ship (from cancellations, etc.) will be made available in the Super7 webstore.
Question: What is going on with the refunds for MOTUC Ultimates International shipping?
The partial refunds for International shipping have all been issued.
Question: Can I still pre-order or add to my existing pre-order for the MOTUC Ultimates?
No. The MOTUC Ultimates are a made to order release with production based on the orders received during the pre-order open time. Sorry.
Question: Can I cancel my MOTUC Ultimates pre-order?
As of January 4, 2017 we cannot accept cancellations because the production order is based upon the pre-sale orders. Sorry.
Question: Will the Masters of the Universe Filmation and Classics lines continue?
Yes, the Classics and Filmation lines will continue. Look for an announcement soon!
Question: Thundercats?? Thundercats!? Thundercats?!
We are working hard to secure the rights to continue the Thundercats line. We hope to have an announcement soon!
Question: Can I update the Ship To address on my Pre-Order?
Yes. Send an e-mail to firstname.lastname@example.org with your order number and request.
Click HERE for the official announcement from Matty Collector regarding the future of MOTU and Super7.
By the Power of Grayskull!